Cancellation Policy

Cancellation before 15 days of check-in: 100% Future Stay Voucher or 100% Refund.

Cancellation between 6–12 days of check-in: 50% Future Stay Voucher or 50% Refund.

Cancellation less than 6 days before check-in: No refund applicable.

All cancellation requests must be submitted in writing via email to bookings@kazstays.com.

Please include your booking reference number, full name, and reason for cancellation.

Cancellations requested over phone will not be accepted unless followed up in writing.

The cancellation date is determined by when KazStays receives your written request.

Approved refunds will be processed within 7–10 business days.

Refunds will be credited to the original payment method used at the time of booking.

Processing fees charged by payment gateways are non-refundable in all cases.

Bank transfer timelines may vary depending on your financial institution.

In cases of natural disasters, government-declared emergencies, or force majeure events, KazStays may offer flexible rescheduling options at its discretion.

Medical emergencies supported by valid documentation may be considered for exceptions on a case-by-case basis.

KazStays reserves the right to cancel a booking due to unforeseen property issues, and will provide a full refund or rebooking option in such cases.

Guests who do not arrive on the check-in date without prior notice will be treated as a no-show.

No-shows are non-refundable and the full booking amount will be forfeited.

Early departures after check-in are not eligible for partial refunds.