Refund Policy

Cancellation before 15 days of check-in: Full refund or 100% Future Stay Voucher.

Cancellation between 6–12 days of check-in: 50% refund or 50% Future Stay Voucher.

Cancellation less than 6 days before check-in: No refund applicable.

Cancellation 30+ days before check-in: Full refund minus 5% processing fee.

Cancellation 15–29 days before check-in: 50% refund of total booking amount.

Cancellation 7–14 days before check-in: 25% refund of total booking amount.

Cancellation less than 7 days before check-in: No refund.

To initiate a refund, contact us at bookings@kazstays.com with your booking reference number.

Once your cancellation is verified, refunds are processed within 7–10 business days.

Refunds are credited to the original payment method used at the time of booking.

KazStays is not responsible for delays caused by your bank or payment provider after the refund has been issued.

Payment gateway processing fees are non-refundable in all cases.

Any additional services, add-ons, or customisations booked separately are non-refundable unless cancelled 30+ days in advance.

Security deposits, if charged, are refunded separately within 5 business days of check-out, subject to property inspection.

In the event of a natural disaster, government-declared emergency, or other force majeure event, KazStays may offer a full credit note or rebooking option.

Medical emergencies with valid supporting documentation will be reviewed on a case-by-case basis.

If KazStays cancels your booking due to an issue on our end, you will receive a full refund or a complimentary rebooking.

If you believe a refund has been incorrectly denied, please write to us at support@kazstays.com within 14 days of the refund decision.

We aim to resolve all disputes within 5 business days.

KazStays' decision on refund disputes is final and binding.