Legal
Privacy Policy
Last updated: January 2026
KazStays is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
1. Information We Collect
Personal identification information such as name, email address, phone number, and date of birth when you register or make a booking.
Payment information processed securely through our payment gateway partners. KazStays does not store card or banking details.
Usage data including IP address, browser type, pages visited, and time spent on our website.
Communication records when you contact us via email, phone, or our contact form.
2. How We Use Your Information
To process and confirm your bookings and send relevant booking communications.
To provide customer support and respond to your queries.
To send promotional offers, newsletters, and updates — only if you have opted in.
To improve our website, services, and user experience based on usage patterns.
To comply with legal obligations and enforce our policies.
3. Data Sharing
KazStays does not sell, trade, or rent your personal information to third parties.
We may share data with trusted service providers (e.g., payment processors, email platforms) solely to operate our services.
We may disclose information if required by law, court order, or governmental authority.
In the event of a business merger or acquisition, your data may be transferred to the successor entity.
4. Cookies
Our website uses cookies to enhance your browsing experience and analyse traffic.
You can choose to disable cookies through your browser settings, though some features may not function correctly.
We use analytics tools such as Google Analytics to understand how visitors interact with our site.
5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, or disclosure.
All data transmissions on our website are encrypted using SSL technology.
Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to access, correct, or delete your personal data held by KazStays.
You may opt out of marketing communications at any time by clicking 'unsubscribe' or contacting us directly.
To submit a data request, please contact us at privacy@kazstays.com.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy.
Booking records may be retained for up to 7 years for legal and accounting purposes.
8. Changes to This Policy
KazStays may update this Privacy Policy periodically. We will notify users of significant changes via email or a prominent notice on our website.
Your continued use of our services after updates constitutes acceptance of the revised policy.